Having challenging conversations is something that many of us would like to avoid. This avoidance strategy comes down to a lack of confidence and skills to deal with these challenging situations but avoiding these conversations can damage the productivity and efficiency of the business, lower morale and damage relationships. 

This short course provides an introduction on why it is important not to avoid having a challenging conversation in the workplace and provides participants with a set of simple skills to improve their ability to deal with challenging conversations in a confident and constructive way.  

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In this session, you will: 

• Learn why it's important to have a challenging conversation 

• Learn tips and tricks to support having a challenging conversation 

• What could derail your challenging conversation 

• Work through some case studies to apply your new skills