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Person-centred De-escalation

Person-centred
De-escalation Training

Full-day Workshop

More dates coming soon

Person-centred
De-escalation Training

Full-day Workshop

More dates coming soon

Person-centred
De-escalation Training

Full-day Workshop

More dates coming soon

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In-person
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Virtual
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In-house

 

Course Overview

Course Overview

This workshop provides an overview of the skills and understandings required to address client presentations that involve aggression or complexity. It focuses on challenging the ‘lens’ through which we interpret and understand difficult client behaviour to gain increased insight, understanding and self-awareness and provides an alternative client-centred way of responding.

The one day workshop will cover:

  • Information on the factors involved in complex client presentations

  • Strategies to de-escalate situations in a person-centred way

  • Strategies to self-manage responses to client aggression

  • Self-care management

 

By the end of this workshop participants will have:

  • A personalised safety plan

  • A personalised self-care plan

  • Increased understanding of aggressive and complex client presentations and strategies to engage effectively

  • Strategies to manage one’s own internal response to client aggression and complexity and enact self-care

It is suitable for all workers in front line client contact roles however is specifically relevant to anyone working in health or community services including administration, reception roles as well as helping professionals.

 

Suitability

Delivery Options

1 x Full day Workshops (Virtual or in-person)