Telehealth appointments & Covid-19


Due to a rise in Covid-19 cases across the state and new restrictions put into place by the state government, face-to-face appointments may not be available in all areas.


Don't wait to seek support

These measures aren't forever but are likely to be in place for the coming months but don't let that discourage you from seeking support. It is important now more than ever to ensure your mental health stays a priority and our practitioners are experienced in delivering authentic and effective telehealth counselling.


Find a quiet, comfortable place

Set yourself up in a part of your home that is private, quiet and comfortable, and where you are unlikely to be disturbed. If you live in a busy household, try to book your appointment at a time when you are least likely to be interrupted. Turn your phone on silent and remove other potential distractions.

Check your equipment

Find a spot where your internet connection is strong. Our video platforms are easy to use with minimal to no setup required from you.

Be ready in front of your computer when your practitioner calls and have your phone ready as a backup plan if, for some reason, the video connection doesn’t work.

Be honest and speak up

Treat the appointment like any other face-to-face appointment. Many aspects of in-person therapy can be replicated via telehealth - and research suggests it can be just as effective.

That said, there are some differences - and you and your health professionals may need to make some adjustments so that it works well for you. For example, nonverbal communication can be a little more difficult to read on video and even more so over the phone (audio only) or if there are connection issues.

Make sure to give feedback to your health professionals so that can resolve any barriers for you.

If you have any concerns please speak to one of our Triage team when booking your appointment on 1300 11 44 46.

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