Responding to Challenging Situations

Responding to Challenging Situations

Full-day Workshop

17 November 2022
Venue: East Perth
Cost: $250

Accidental Counsellor

Full-day Workshop

14 March 2023
Venue: Leederville
Cost: $250

Responding to Challenging Situations

Full-day Workshop

07 December 2022
Venue: East Perth
Cost: $250

Accidental Counsellor

Full-day Workshop

More dates coming soon
 

Responding to Challenging Situations

2 Half-day Workshop

15 February 2023
Venue: Virtual
Cost: $250

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In-person
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Virtual
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In-house

 

Course Overview

Course Overview

What are challenging behaviours and what makes them challenging? Why are some situations difficult to deal with? This course provides an opportunity to consider your own personal triggers, learn tips on how to manage challenging behaviours and situations, and build self care into your daily work.

The one day workshop will cover:

  • Identifying and assessing potentially difficult situations

  • Greater self-awareness and personal triggers

  • Strategies in managing highly emotional situations

  • Effective communication skills when working with aggressive clients

  • The importance of building resilience for workers

 

By the end of this workshop participants will have:

  • Recognise and assess potentially difficult situations

  • Improved awareness of personal reactions in difficult situations

  • Have an understanding of emotional intelligence

  • Develop strategies for handling potentially highly emotional situations

  • Improve their capacity to deal with hostile and aggressive clients

This workshop is suitable for front line staff where the client/customer group have complex and urgent needs and are seeking immediate resolution.
 

 

Suitability

Delivery Options

1 x Full day Workshops (Virtual or in-person)